Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer $6 flat rate shipping Australia wide for orders under $50. Orders over $50 receive free shipping.


International Shipping

We offer international shipping to everyone! 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jimoto Foods is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the estimated time or if there seems to be a delay, please contact us at sales@jimoto.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Our domestic postal service (Sendle) does not send to P.O. boxes, in this instance you will be receiving the parcel via Australia Post.

Refunds, returns, and exchanges

For information regarding our refund and returns, please view our Refund Policy.

If you have any further questions, please don't hesitate to contact us at sales@jimoto.com.au